The Partnership
The partnership between MediStays and Adora Fertility addresses a critical need in Australian healthcare: making fertility treatment more accessible and affordable for patients across the country. This case study examines how the collaboration helps remove barriers to fertility treatment by combining Adora’s bulk-billed IVF services with MediStays’ streamlined accommodation solutions.
Background
Adora Fertility revolutionised the Australian fertility landscape in 2014 by introducing bulk-billed IVF, making treatment 75% more affordable than traditional clinics. With locations across NSW, VIC, QLD, and WA, Adora serves patients nationwide through both in-person and telehealth appointments. However, many patients still face logistical challenges when travelling for treatment, particularly regarding accommodation.
The Challenge
Many fertility patients need to travel significant distances to access Adora’s services, requiring multiple visits over several weeks or months. These patients often struggle to find:
- Affordable accommodation near clinics
- Properties that understand medical travel needs
- Flexible booking options to accommodate treatment schedules
The Solution
MediStays partnered with Adora Fertility to create a seamless accommodation booking experience by:
- Developing a dedicated landing page for Adora patients
- Curating accommodation options near each Adora clinic
- Providing special rates for extended stays
- Offering flexible booking terms for treatment schedules
- Supporting rural and regional patients with travel planning
Implementation
The partnership was rolled out across all Adora locations with:
- Integration of MediStays booking information into patient welcome packs
- Training for Adora staff on the MediStays referral process
- Development of a streamlined communication channel between both organisations
Results from a Partnership with MediStays
Significant benefits through our partnership include:
- Reduced stress for patients travelling for treatment
- Increased accessibility for rural and regional patients
- Better accommodation options
- Improved patient experience through coordinated care
Conclusion
MediStays partnerships demonstrates how strategic collaboration can improve healthcare accessibility. By addressing both medical and logistical needs, partnerships can help make medical or clinical treatments more accessible to all Australians, regardless of their location or circumstances.
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