We refer our clients to the best available accommodation options close to hospitals on the internet but do not manage bookings or payments directly.

To make changes to your booking or update information you will need to refer to the confirmation email from your accommodation provider if you booked directly. If you wish to retrieve your booking confirmation email, you will need to contact the accommodation provider. To find their contact details refer to your booking confirmation email or the MediStays listing for that provider.

If you booked using our Australia Wide booking portal, please refer to the Booking.com confirmation email that you would have received. You can also find the contact details of Booking.com here.

If you can’t remember the method that you used to book with then try the tips below:

  • Check your Spam/Junk folder – we recommend checking your spam/junk folder for a confirmation email
  • Check your credit/debit card statement –  your next best option is to check your online credit/debit card statement for a website or company name.
  • Retrace your steps – Your Internet browser’s history may help you determine which website you made your booking with. In addition, searching on our website again for your hotel may also help you find which website your booking was made with.

If you are unable to resolve your issue please use the “Contact” form and we will help you find the answers you need.