FAQs about MediStays

Yes, please submit a NDIS Booking Assistance form – our Care Navigators will be delighted to assist.

STA is funded from your core supports. Up to 28 nights of STA funding can usually be accessed flexibly every year. STA does not need to be a stated item.

In accordance with the NDIS Price Guide, typically STA is “used for short periods of up to 14 days at a time (exceptions may be made)”. If you wish to book a continuous stay of more than 14 nights, please provide written approval from the NDIA, or contact our Care Navigators to discuss.

STA is generally limited to 28 nights per 12 month period (exceptions may be made). If you wish to book more than 28 nights, please provide written approval from the NDIA, or contact our Care Navigators to discuss.

Yes, MediStays provides full flexibility for your informal supports to stay with you. Unlike many STA providers, MediStays do not lock you into accommodation with our carers.

If you require formal support workers, you have full flexibility and independence to arrange this yourself or with the assistance of your Support Co-ordinator.

Yes, MediStays gives you full flexibility to stay with your trusted supports. This gives you peace of mind during your stay, especially when your supports know you and understand your individual needs.

Yes, in most cases MediStays can support stays for your informal supports. Any additional guests must be approved beforehand.

Yes, please submit a NDIS Booking Assistance form – our Care Navigators will be delighted to assist.

Funding for NDIS MTA is approved by the NDIA at your plan review. It is approved for participants needing bridging accommodation while they wait for long-term housing. Therefore, MTA will likely need to be included as a stated item in your NDIS plan.

In accordance with the NDIS Price Guide, MTA is usually booked for up to 90 nights (exceptions may be made). If you wish to book a longer stay, please provide written approval from the NDIA, or contact our Care Navigators to discuss.

We understand that delays happen, especially if you are waiting for a new SDA build or home renovation. MediStays has no maximum limit on the number of nights you can stay. However, we will require written approval from the NDIA to extend your booking.

Usually no, however MediStays can only confirm your accommodation booking once your Plan Manager confirms you have funding available.

No, MediStays can support bookings directly from participants of the NDIS.

Usually no, MediStays gives you full flexibility to select your own supports. If you require a recommendation for supports, our Care Navigators can assist. We also have a small selection of properties with onsite carers – please contact us directly for further information.

Yes, many participants book accommodation with MediStays using STA funding. We are here to support you access the best medical and allied health care available. 

You can book accommodation on our website if your funding is self-managed and you are paying upfront with a credit card. For all other bookings, please submit a NDIS Booking Assistance form and our Care Navigators will provide you with a quotation and service agreement. We can then invoice your plan manager for supports provided.

Yes, many MediStays accommodation providers accept pets and therapy animals. Please let us know when you submit a NDIS Booking Assistance form.