How to complete a Short-Term Accommodation (STA) referral for your NDIS Participant
(click a section to jump ahead)
- Helpful details to have ready
- Differences between MTA and STA bookings
- Selecting a location to book
- Arranging the length of stay
- Accommodating formal and informal supports
- Ensuring accessibility features
- Managing car parking requirements
- Accessing & approving funding
- Navigating managed funding
- Other funding support
- Specialised requirements
Why refer your participant to MediStays for Short Term Accommodation?
MediStays makes it easy for NDIS Support Coordinators, hospital referrers and Plan Managers to book trusted STA for participants of the NDIS.
In under five minutes, you can complete our referral form and our MediStays Care Navigators will take care of the rest!
- save hours of time funding suitable and available accommodation
- access to MediStays verified accessibility features
- access to MediStays best rates (not publicly advertised)
- hundreds of options Australia-wide
- support to navigate funding to help your participant achieve their goals
How do I refer my NDIS participant to MediStays for STA?
Let’s start with your details.
The first steps are:
- Your name
- The organisation you work for
- Your contact email
- Your phone number
Please note: We will use the email address to correspond with you and to send you digital quotations and service agreements.
Who should MediStays contact to make the booking?
You have two options here.
Option 1: The most common choice is to select yourself. Simply choose the drop-down menu item “Please liaise with me”.
MediStays will contact you, as you will be acting on behalf of your participant and will receive all correspondence.
Option 2: You also have the option to select the participant or their nominee.
If you select this option, we will contact your participant or their nominee directly.
Does MediStays require the participant’s details?
For referrals to MediStays, we request you to include the participant’s name or a unique identifier. MediStays receives a high volume of referrals, and this ensures we are referring to the correct participant.
You may also wish to include the participant email and phone number, especially if you have requested us to liaise with them directly.
Do you require the participant’s NDIS number?
No, MediStays does not request the participant’s NDIS number at the referral stage. However, it will be required to confirm a booking.
How do I book NDIS STA?
This is a simple selection. Simply choose Short Term Accommodation from the drop-down menu.
Select Short Term Accommodation here:
Where do I book NDIS STA?
This depends on the reason NDIS Short-Term Accommodation (STA) is required. Sometimes, STA is required to give the participant and their formal supports a break. In this case, STA can be quite close to the participant’s home, or in a new community nearby.
In other circumstances, STA may be requested further away to help the participant achieve their goals, learn new skills and experience new things. MediStays have supported participants to experience a range of new things, including AQA wheelchair training skills, community and sports events.
Can I ask MediStays for suggestions of where to book STA?
Our Care Navigators have access to an amazing selection of STA properties around Australia. If your participant wishes to book STA to try new experiences, this can open up a world of possibilities!
How long can I book STA for my NDIS participant?
The NDIS Price Guide states that STA is usually booked for periods up to 14 nights in one stay. Usually, up to 28 nights STA can be booked in a twelve-month period. In this option, please select the preferred dates of stay based on these guidelines.
What if my participant needs STA for longer than 14 nights at a time?
If your participant requires STA longer than 14 nights, please include a comment at the end of this form. MediStays Care Navigators will contact you to discuss options.
What if my participant needs STA for longer than 28 nights in twelve months?
If your participant requires STA longer than 28 nights, please include a comment at the end of this form. You will likely need written approval from the NDIA Planner. MediStays Care Navigators will contact you to discuss options.
Unlike many STA providers – MediStays gives your participant 100% choice and control over their supports. They can book STA to stay on their own, with informal and/or formal supports. We support every option to meet the diverse needs and preferences of our wonderful community.
As Claire shared “my participant was looking for STA to stay with his Mum. MediStays not only empowered us to do this, but saved us thousands of dollars in the process. This meant Cameron could use funding on a broader range of activities to achieve his goals”.
Does my participant need overnight supports?
MediStays requests this information to ensure we recommend a property with the right bedding for your participant and their supports. There are three options to select from. If you are unsure, you can also include comments at the end of our form.
What if no overnight supports are required?
Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with one bed for your participant. Depending on the length of stay and the preferences of your participant, this might be an open plan or one bedroom property.
What if my participant needs active overnight supports?
Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with one private bedroom. This will ensure your participant has a peaceful night sleep. Support workers can stay awake in the living room without making disruptions.
What if my participant needs passive overnight supports?
Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with bedding for your participant and their support workers. Depending on the length of stay and the preferences of your participant, this might be a one-bedroom property with a sofa-bed in the living room. Or, if funding allows, a two-bedroom property is ideal and will also be suggested.
How do I book STA with the right accessibility for my participant?
MediStays offers four categories of accessibility for participants of the NDIS needing STA. These categories only refer to physical accessibility, not other categories such as visual or auditory.
How do I book standard accommodation for my participant who does not require physical accessible features?
MediStays has a broad range of accommodation to support participants not requiring accessible features.
Simply select the option in the drop-down menu “standard accommodation”.
How do I book accommodation for my participant who uses a walker or has just had an operation?
MediStays has a broad range of accommodation to support participants requiring easy access accommodation. We refer to this category as Access 1. These properties will be step-free and include a standard or walk-in shower.
Simply select the option in the drop-down menu “Access 1: accommodation with easy access”.
How do I book accommodation for my participant who uses a wheelchair and will be staying on their own?
MediStays has a limited range of accommodation to support participants who use a wheelchair and will be staying independently. We refer to this category as Access 2. All features and facilities in these properties are fully wheelchair accessible, including roll-in bathrooms as well as height-adjusted kitchens (in self-contained properties).
Simply select the option in the drop-down menu “Access 2: accommodation that is fully wheelchair accessible for a participant staying on their own”.
How do I book accommodation for my participant who uses a wheelchair and will be staying with informal or formal supports?
MediStays has a broad range of accommodation to support participants staying with the support of formal or informal carers. We refer to this category as Access 3. Most features and facilities in these properties are fully wheelchair accessible, including roll-in bathrooms.
The main difference from Access 2, is that Access 3 properties do not include height-adjusted kitchens (in self-contained properties). These properties are perfect for guests requiring hospital style bathrooms and who have support to assist with daily living, such as meal preparation and personal laundry.
Simply select the option in the drop-down menu “Access 3: accommodation that is fully wheelchair accessible for a participant staying with supports”.
How do I know if car-parking is required?
If your participant is staying on their own, does not drive and will not receive visits from support workers, please select no parking required.
What if my participant or supports need car-parking?
If your participant will receive visits from or will be staying with family, friends or support workers, please select yes for car parking.
Is NDIS funding required to book STA?
Please confirm the NDIS price Guide and your planner, however generally STA is funded from Core Supports. It does not require approval if the stay meets the criteria for STA (including reasonable and necessary, and less than 14 nights per stay).
Can I book STA if funding is approved?
Yes absolutely, please select from the drop-down menu “funding is approved, and we are ready to book”. Once your participant has signed the MediStays Service Agreement, our Care Navigators will contact the participant’s Plan Manager to discuss funds and invoicing arrangements.
Can I request a quotation for STA for a NDIS Plan Review?
Yes, MediStays are delighted to assist you with the approval process. Please select from the drop-down menu that funding is “not yet approved, we’re preparing a plan review”. If you have any extra questions to support your plan review, our Care Navigators are here to assist.
Can I book NDIS STA for my participant with Plan Managed funding?
Yes, please select from the drop-down menu that funding is “Plan Managed”. In the following box, you can also share who the plan manager is. MediStays works closely with plan managers across Australia. We give you peace of mind and ensure the costs of supports and invoicing meet NDIS Price Guidelines.
Can I book STA for my participant with Self-Managed funding?
Yes, please select from the drop-down menu funding is “Self-Managed”. MediStays work closely with you and your participant. We will ensure the costs of supports and invoicing are easy to understand, and align with NDIS Price Guidelines.
Can I book STA for my participant with Agency Managed funding?
MediStays are not yet able to support bookings for participants with Agency Managed Funding. However, many Support Co-ordinators seeking the support of MediStays for their participant, arrange for STA funds to be plan managed. Our Care Navigators are here to assist with this process, so please reach out for support.
Can I book MTA and STA for my participant if I am not sure about funding?
If you are not sure how this stay will be funded, please select from the drop-down menu “Unsure”. Our Care Navigators will touch base to assist you and your participant to understand funding requirements.
NDIS Referral Tips: Specialised Requirements
How else can MediStays assist you to book trusted STA for your participants?
Every individual and their accommodation requirements are unique. We have included an extra comments box at the end for any questions and requests not covered above. These might include:
- Can my participant bring a therapy pet to STA?
- Can my participant’s wife stay in the STA?
- My participant needs a hi-lo bed, can this be arranged?
Well done! Thank you for referring your participant to MediStays NDIA STA. Now all you need to do is click ‘SUBMIT’ and one of our helpful Care Navigators will be in touch.
Are you a NDIS Support Coordinator working with participants that can benefit from either Short-Term Accommodation? We’re here to support you with the legwork of booking NDIS STA. So, you can free up time to focus on directly supporting your participants to achieve their goals.
MediStays and our wonderful Care Navigators are committed to providing all referrals with the most beneficial and seamless experience possible. If you wish to make a referral or an enquiry as an NDIS Support Coordinator, please see our Services page.