Tips for NDIS Support Co-ordinators and Referrers: MTA Referral Forms

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How to complete a Medium-Term Accommodation (MTA) referral for your NDIS Participant

Contents Overview:
(click a section to jump ahead)

Why refer your participant to MediStays for Medium Term Accommodation? 

MediStays makes it easy for NDIS Support Coordinators, hospital referrers and Plan Managers to book trusted MTA for participants of the NDIS.

In under five minutes, you can complete our referral form and our MediStays Care Navigators will take care of the rest!

  • save hours of time funding suitable and available accommodation
  • access to MediStays verified accessibility features
  • access to MediStays best rates (not publicly advertised)
  • hundreds of options Australia-wide
  • support to navigate funding to help your participant achieve their goals

NDIS Referral Tips: Helpful details to have ready

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How do I refer my NDIS participant to MediStays for MTA?

Let’s start with your details.

The first steps are:

  • Your name
  • The organisation you work for
  • Your contact email
  • Your phone number

 

Please note:  We will use the email address to correspond with you and to send you digital quotations and service agreements.

NDIS MTA Referral Organisation tips

Who should MediStays contact to make the booking?

You have two options here.

Option 1: The most common choice is to select yourself. Simply choose the drop-down menu item “Please liaise with me”.

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MediStays will contact you, as you will be acting on behalf of your participant and will receive all correspondence.

Option 2: You also have the option to select the participant or their nominee.

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If you select this option, we will contact your participant or their nominee directly.

Does MediStays require the participant’s details?

For referrals to MediStays, we request you to include the participant’s name or a unique identifier. MediStays receives a high volume of referrals, and this ensures we are referring to the correct participant.

You may also wish to include the participant email and phone number, especially if you have requested us to liaise with them directly.

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Do you require the participant’s NDIS number? 

No, MediStays does not request the participant’s NDIS number at the referral stage. However, it will be required to confirm a booking.

Understanding referrals between MTA and STA bookings:

What is NDIS MTA? 

NDIS Medium-Term Accommodation (MTA) is usually used for bridging accommodation during a home modification or following discharge from hospital, until Specialist Disability Accommodation (SDA) is ready.

How do I book NDIS MTA?

This is a simple selection. Simply choose Medium-Term Accommodation from the drop-down menu.

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Select Medium Term Accommodation:

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NDIS Referral Tips: Selecting a location to book

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Where do I book MTA during home modifications?

In this case, MTA is usually preferred near the participant’s home. This supports the participant to continue living in their community, to engage in activities, and receive care from consistent support workers. Most formal support workers can travel up to 10km, which gives some extra flexibility.

Where do I book MTA following hospital discharge? 

The preferred location is usually close to the community the participant was living in prior to hospital admission. It may also be near the location of a new SDA. Both options support the participant to re-engage with their community and supports. There can also be more flexibility in MTA location for hospital discharge compared to home modifications. MediStays Care Navigators will discuss the best options with you.

NDIS Referral Tips: Length of Stay

How long can I book MTA for my NDIS participant?

The NDIS Price Guide states that MTA is usually booked for periods up to 90 nights in one stay. If an extension is required during the stay, please contact MediStays Care Navigators to discuss.

If more than 90 nights MTA is needed, we will recommend you contact your NDIA Planner to discuss and obtain approval. This will protect your participant by ensuring funds can be used for an extended stay.

We understand that things happen out of your control. It might be a delay in the SDA they are moving into. Sometimes there are delays in home renovations and more than 90 nights MTA is needed. Either way, MediStays Care Navigators will support you to achieve the best outcome for your participant.

NDIS Referral Tips: Timing & Scheduling

An extra helpful tip for MTA referrals: do your best to understand the time frame for your participant’s arrival. As a Support Co-ordinator, you will likely be co-ordinating a complex range of supports in addition to finding their accommodation.

This might include working with the broader team and allowing time to:

  • arrange support workers.
  • ensure the participant is approved for medical discharge.
  • ensure NDIS funding is approved and available.
  • ensure Assistive Technology (AT), such as a hi-lo bed, mattress and hoist, is available for hire.

 

Referrers usually find that MTA referrals require at least two weeks for everything to be ready. While MediStays’ turn-around time can be 24 hours, we will work closely with all parties to ensure the transition to MTA is seamless.

Can my participant arrive at MTA on every weekday?

MediStays can book accommodation arrivals and departures for every day of the week.

However, if your participant is being discharged from hospital, we highly recommend arrival between Tuesday to Thursday. Keeping Monday free means that their Assistive Technology (AT) can be delivered and set-up, allowing for a stress-free arrival on the Tuesday. Wednesdays and Thursdays are also perfect, allowing plenty of time either side for arrival. Both the participant and their supports have time to settle into their new surrounds.

Can my participant arrive at MTA on a weekend?

Arrivals on a Saturday or Sunday can be achieved. However, AT deliveries are often difficult, and any medical queries can be tricky to navigate on weekends. Leaving hospital is an important and major milestone for participants. So we strive to achieve a seamless, stress-free arrival for all participants.

NDIS Referral Tips: Accommodating Formal Supports

Does my participant need overnight supports? 

MediStays requests this information to ensure we recommend a property with the right bedding for your participant and their supports. There are three options to select from. If you are unsure, you can also include comments at the end of our form.

What if no overnight supports are required?

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Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with one bed for your participant. Depending on the length of stay and the preferences of your participant, this might be an open plan or one bedroom property.

What if my participant needs active overnight supports?

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Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with one private bedroom. This will ensure your participant has a peaceful night sleep. Support workers can stay awake in the living room without making disruptions.

What if my participant needs passive overnight supports?


Please select this option in the drop-down menu. Our Care Navigators can then recommend a property with bedding for your participant and their support workers. Depending on the length of stay and the preferences of your participant, this might be a one-bedroom property with a sofa-bed in the living room. Or, if funding allows, a two-bedroom property is ideal and will also be suggested.

NDIS Referral Tips: Ensuring Accessibility Features

Disability Support Worker looking up at a MediStays participant of the NDIS

How do I book MTA with the right accessibility for my participant?

MediStays offers four categories of accessibility for participants of the NDIS booking MTA. These categories only refer to physical accessibility, not other categories such as visual or auditory.

How do I book standard accommodation for my participant who does not require physical accessible features?

MediStays has a broad range of accommodation to support participants not requiring accessible features.

Simply select the option in the drop-down menu “standard accommodation”.

How do I book accommodation for my participant who uses a walker or has just had an operation?

MediStays has a broad range of accommodation to support participants requiring easy access accommodation. We refer to this category as Access 1. These properties will be step-free and include a standard or walk-in shower.

Simply select the option in the drop-down menu “Access 1: accommodation with easy access”.

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How do I book accommodation for my participant who uses a wheelchair and will be staying on their own?

MediStays has a limited range of accommodation to support participants who use a wheelchair and will be staying independently. We refer to this category as Access 2. All features and facilities in these properties are fully wheelchair accessible, including roll-in bathrooms as well as height-adjusted kitchens (in self-contained properties).

Simply select the option in the drop-down menu “Access 2: accommodation that is fully wheelchair accessible for a participant staying on their own”.

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How do I book accommodation for my participant who uses a wheelchair and will be staying with informal or formal supports?

MediStays has a broad range of accommodation to support participants staying with the support of formal or informal carers. We refer to this category as Access 3. Most features and facilities in these properties are fully wheelchair accessible, including roll-in bathrooms.

The main difference from Access 2, is that Access 3 properties do not include height-adjusted kitchens (in self-contained properties). These properties are perfect for guests requiring hospital style bathrooms and who have support to assist with daily living, such as meal preparation and personal laundry.

Simply select the option in the drop-down menu “Access 3: accommodation that is fully wheelchair accessible for a participant staying with supports”.

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NDIS Referral Tips: Car Parking Requirements

How do I know if car-parking is required?

If your participant is staying on their own, does not drive and will not receive visits from support workers, please select no parking required.

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What if my participant’s support workers need parking?

If your participant will receive visits from or will be staying with support workers, please select yes for car parking. The NDIS Price Guide does not include a line item for car parking costs for supports. MediStays needs to know if parking is required and can book this for you at our heavily discounted or free rates.

NDIS Referral Tips: Accessing & Approving Funding

Is NDIS funding required to book MTA?

MTA can be funded from Core Supports and as a specific line item in the participant’s plan. MTA will require NDIA approval before a MediStays booking can be made.

Can I book MTA if funding is approved?

Yes absolutely, please select from the drop-down menu “funding is approved, and we are ready to book”. Once your participant has signed the MediStays Service Agreement, our Care Navigators will contact the participant’s Plan Manager to discuss funds and invoicing arrangements.

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Can I request a quotation for MTA for a NDIS Plan Review?

Yes, MediStays are delighted to assist you with the approval process. Please select from the drop-down menu that funding is “not yet approved, we’re preparing a plan review”. If you have any extra questions to support your plan review, our Care Navigators are here to assist.

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NDIS Referral Tips: Navigating Managed Funding

Can I book NDIS MTA for my participant with Plan Managed funding?

Yes, please select from the drop-down menu that funding is “Plan Managed”. In the following box, you can also share who the plan manager is. MediStays works closely with plan managers across Australia. We give you peace of mind and ensure the costs of supports and invoicing meet NDIS Price Guidelines.

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Can I book MTA for my participant with Self-Managed funding?

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Yes, please select from the drop-down menu funding is “Self-Managed”. MediStays work closely with you and your participant. We will ensure the costs of supports and invoicing are easy to understand, and align with NDIS Price Guidelines.

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Can I book MTA for my participant with Agency Managed funding?

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MediStays are not yet able to support bookings for participants with Agency Managed Funding. However, many Support Co-ordinators seeking the support of MediStays for their participant, arrange for STA or MTA funds to be plan managed. Our Care Navigators are here to assist with this process, so please reach out for support.

NDIS Referral Tips: Other Funding Support

Can I book MTA for my participant if I am not sure about funding?

If you are not sure how this stay will be funded, please select from the drop-down menu “Unsure”. Our Care Navigators will touch base to assist you and your participant to understand funding requirements.

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NDIS Referral Tips: Specialised Requirements

How else can MediStays assist you to book trusted MTA for your participants?

Every individual and their accommodation requirements are unique. We have included an extra comments box at the end for any questions and requests not covered above. These might include:

  • Can my participant bring a therapy pet to MTA?
  • Can my participant’s wife stay in the MTA?
  • My participant needs a hi-lo bed, can this be arranged?

 

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Well done! Thank you for referring your participant to MediStays NDIS MTA. Now all you need to do is click ‘SUBMIT’ and one of our helpful Care Navigators will be in touch.

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Are you a NDIS Support Coordinator working with participants that can benefit from a MTA  referral? We’re here to support you with the legwork of booking NDIS MTA & STA accommodation. So, you can free up time to focus on directly supporting your participants to achieve their goals.

MediStays and our wonderful Care Navigators are committed to providing all referrals with the most beneficial and seamless experience possible. If you wish to make a referral or an enquiry as an NDIS Support Coordinator, please see our Services page.

Ready to refer?

Submit a quick MTA referral now.
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Bridget Bisset
MediStays Content Marketer
As MediStays Content Marketer, Bridget curates informative and relevant content for MediStays and the communities we serve.
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