Have a question or need assistance?

Need to email or call our team?

Phone: 1300 085 036

We will respond to your enquiry within 24 hours (Mon-Fri 9am – 5pm AEST Melbourne).

Please do not use online forms for emergency accommodation enquiries.



How to contact us

Patients, Carers and Families

CLICK HERE for assistance to find and book accommodation. 

We will contact you directly with accommodation options to meet your needs.

If you have booked accommodation and need to discuss your booking or dates, please contact us at contact@medistays.com.au or 1300 085 036

Hospitals, Organisations and Government Departments

Our Australian based social enterprise offers a growing online directory of accommodation close to hospitals and medical clinics Australia-wide. We are also a trusted source of NDIS accommodation for short, medium term and respite stays.

MediStays supports your staff with a dedicated accommodation concierge service. We are experts in medical accommodation, ranging from outpatient stays for country patients, through to highly complex, fully accessible accommodation for hospital discharge and NDIS participants.

MediStays also supports your patients and their families with simple online bookings and a trusted Australian call centre. Link MediStays on your hospital or clinic website to replace links to holiday websites or paper-based lists.

Contact us today via email at partners@medistays.com.au

Accommodation and Support Service Providers

Would you like to list your property or business on MediStays? If you own or operate accommodation or a support service and are passionate about supporting medical travellers, we would love to hear from you! 

CLICK HERE to complete our enquiry form and we will contact you with further information

All other enquiries

Please email our team at contact@medistays.com.au or phone 1300 085 036

Business Hours

Website bookings: access online bookings 24 hrs/day

Office hours: Monday to Friday, 9am – 5pm AEST (Melbourne).