The MediStays Service to
Hospital and Healthcare Providers

How MediStays Works

MediStays is the accommodation booking platform designed for Australian  hospitals and healthcare organisations.

Until MediStays, hospital and healthcare staff relied on paper-based hotel lists and ad-hoc phone calls to support their patients and carers. 

Finding out about availability, funding and specific accessibility features was a time-consuming and complex process.

For our hospital and healthcare referrers, MediStays provides an efficient, trusted solution. 

From large tertiary hospitals to small private clinics, MediStays supports your patients and carers to find accommodation when they need it most. 

Our website supports your community to book accommodation independently. In addition, our nationwide Care Navigators provide a personalised concierge service for booking requests  across Australia.

It takes less than 15 minutes.

How we support Hospital and Healthcare Staff

MediStays provides an efficient and seamless booking service for our valued hospital and healthcare referrers.

Efficient accommodation referrals

MediStays provides a go-to solution to support your patients, their carers and families to book trusted accommodation.

Our website

MediStays builds a dedicated webpage to meet the accommodation  needs of your community.

Independent bookings

As a staff member, simply share MediStays with your patients and carers to book their accommodation independently. 

Concierge service

In less than five minutes you can refer your patient to MediStays and select for us to contact you or the patient directly. 

It takes less than 15 minutes.

Why do hospital staff use MediStays?

MediStays provides seamless bookings and payment management for our valued hospital referrers .

MediStays is a trustworthy long-term partner to support the accommodation needs of your patients and carers. 

Most staff use our online referral form – in less than five minutes you can share the accommodation needs of your patient and carer.

Simply complete our online referral form and select if you would like us to contact you or your patient to confirm the booking. We take care of the rest. 

MediStays supports more than just credit card payments.

Accommodation payments are complex. Patients are often eligible for PATS and may have out of pocket funds. Your department or a charity may be paying.

As a MediStays Partner, we can manage a variety of payment methods and split-payments on your behalf.  

When you partner with MediStays, we will build a dedicated accommodation page for your hospital or organisation.

Hotels, apartments and charitable accommodation is selected and listed based on the profile of your community.

Patients and carers can book directly, or access our MediStays Partners Rates for long stays.

MediStays rates are negotiated by our team on behalf of your patients and carers. We provide a range of rate options, including last-minute short stay rates, through to long term rates for patients needing to stay for extended periods. 

As an official MediStays Agent, you can access a range of rate offerings via your password protected portal. Contact us for more information. 

It takes less than 15 minutes.
Medical practitioners working together

What makes our service different?

We are 100% Australian owned and operated
Properties matched to your patient's needs
MediStays manages flexible invoicing
It takes less than 15 minutes.

What our referrers say


About your organisation

Demand for MediStays service

From metropolitan tertiary hospitals to small GP clinics, MediStays works with our growing community of referrers Australia-wide. Our community trust MediStays to source verified accommodation for patients and carers when they need it most.

MediStays supports everyone on a health or medical journey needing accommodation.

Bookings can be made on our website and via our Care Navigator requests.

MediStays Agents have access to premium services to support their community and organisation. This includes preferred rates, flexibility and a comprehensive booking database. 

The MediStays Agent Portal provides multiple benefits for your staff, patients and carers.

These include:

  • a dedicated landing page and curated list of accommodation
  • public and agent rates for eligible properties.
  • quotations for internal and funding approval
  • multiple payment methods, in addition to credit card, including hospital purchase orders.
  • peace of mind that MediStays Care Navigators are here to support your community before and during their stay. 

To discuss the benefits of becoming a MediStays Agent, please contact our team today.

We would be delighted to share the features of our dedicated Agent Portal, benefits to your organisation and community. 

It takes less than 15 minutes.

How can I become a MediStays Agent?

It’s easy to join MediStays as a Hospital or Healthcare Agent. We do all the heavy lifting for you, maintaining the best accommodation options for your patients and their loved ones.
Contact us to enquire about MediStays Agent Partnership
Let's meet to discuss the requirements of your organisation
Complete our Partnership Agreement
Our team will build your own webpage and Agent Portal
Training as a registered MediStays Agent
We teach you and your team how to search & book on the Agent Portal
Start booking for your community
It takes less than 15 minutes.