The MediStays Service to
Hospital and Healthcare Providers

How MediStays Works

MediStays is the accommodation booking platform designed for Australian hospitals and healthcare organisations.

We know that hospital and healthcare staff often rely on paper-based hotel lists and ad-hoc phone calls to support their patients and carers find appropriate accommodation for their treatment and discharge needs. 

Finding out about availability, funding and specific accessibility features can be a time-consuming and complex process.

MediStays provides an efficient, trusted solution. 

From large tertiary hospitals to small private clinics, MediStays supports you, your patients and carers to find affordable accommodation when it’s needed most. 

Our website can support your community to book accommodation independently. And, our nationwide Care Navigators can support referrers to book on behalf of patients and carers.

It takes less than 5 minutes.

How we support Hospital and Healthcare Staff

MediStays provides an efficient and seamless booking service for our valued hospital and healthcare referrers.

Outpatient accommodation solutions

MediStays provides a go-to solution to support your patients, their carers and families to book trusted accommodation when they need to attend outpatient treatments and appointments. 

Our website

MediStays will build a dedicated landing page for your patients and carers with the best accommodation options close by.

Independent bookings

As a staff member, you can share MediStays with your patients and carers to book their accommodation independently. 

Concierge service

In less than five minutes you can refer your patient to MediStays and select for us to contact you or the patient directly. 

It takes less than 5 minutes.

Australia's trusted solution for hospital discharge

MediStays provides seamless hospital discharge solutions for hospital, healthcare and disability referrers.

MediStays is a trustworthy long-term partner to support the accommodation needs of your patients and carers. 

Most staff use our online referral forms. In less than five minutes you can share the accommodation needs of your patient and their accommodation requirements.

MediStays have years of experience in safely discharging participants of the NDIS to Medium Term Accommodation (MTA).

Refer to our Specialist Care Navigators at MTA Rapid Request


MediStays is a go-to service for insurance providers, including TAC and iCare. 

Complete our Discharge Planning form here 

MediStays offer comprehensive and trusted support for complex hospital discharge referrals.

Submit your referral and a Specialist Care Navigator will contact you to discuss the individual needs of your patient and their care team.


It takes less than 5 minutes.
Medical practitioners working together

What our referrers say

What makes our service different?

We are 100% Australian owned and operated
Properties matched to your patient's needs
MediStays manages flexible invoicing
It takes less than 5 minutes.

Our Premium Service

The MediStays Agent Portal is a dedicated private portal to manage all patient bookings and invoices.

From metropolitan tertiary hospitals to small GP clinics, MediStays works with our growing community of referrers Australia-wide. Our Agent Portal offers your organisation independence to book verified accommodation for patients and carers when they need it most.

The MediStays Agent Portal provides multiple benefits for your staff, patients and carers.

These include:

  • a dedicated landing page and curated list of accommodation
  • public and agent rates for eligible properties.
  • quotations for internal and funding approval
  • multiple payment methods, in addition to credit card, including hospital purchase orders.
  • peace of mind that MediStays Care Navigators are here to support your community before and during their stay. 

To discuss the benefits of becoming a MediStays Agent, please contact our team today.

We would be delighted to share the features of our dedicated Agent Portal, benefits to your organisation and community. 

When you partner with MediStays, we will build a dedicated accommodation page for your hospital or organisation.

Hotels, apartments and charitable accommodation is selected and listed based on the profile of your community.

Patients and carers can book directly, or access our MediStays Partners Rates for long stays.

MediStays supports more than just credit card payments.

Accommodation payments are complex. Patients are often eligible for PATS and may have out of pocket funds. Your department or a charity may be paying.

As a MediStays Partner, we can manage a variety of payment methods and split-payments on your behalf.  

In addition to your Agent Portal, MediStays Care navigators offer a comprehensive support service for all bookings.

You can trust MediStays as a long-term partner to support the accommodation needs of your patients and carers. 

In addition to agent bookings, you can use our online referral form – in less than five minutes you can share the accommodation needs of your patient and carer.

We take care of the rest. 

It takes less than 5 minutes.

How can I become a MediStays Agent?

It’s easy to join MediStays as a Hospital or Healthcare Agent. We do all the heavy lifting for you, maintaining the best accommodation options for your patients and their loved ones.
Contact us to enquire about MediStays Agent Partnership
Let's meet to discuss the requirements of your organisation
Complete our Partnership Agreement
Our team will build your own webpage and Agent Portal
Training as a registered MediStays Agent
We teach you and your team how to search & book on the Agent Portal
Start booking for your community
It takes less than 5 minutes.