MediStays Service to
NDIS and Disability Providers

How MediStays Works


MediStays is the go-to service for NDIS Support Coordinators and Disability Providers supporting participants to book trusted accommodation.

As the go-to accommodation solution for Australians with disabilities, MediStays supports booking requests from NDIS Support Coordinators, disability providers and agent across Australia.

Until MediStays, the NDIS community have relied on a variety of methods to find accommodation, including holiday websites, ad-hoc phone calls and referral platforms. 

Managing payments on behalf of your participants, booking group accommodation and confirming accessibility features was often a risky and complex process.

Now with MediStays, you have access to our expert team of Care Navigators and a dedicated Agent Portal! Booking trusted, accessible accommodation is now just a click away.

How we support our NDIS and Disability Provider Community

MediStays now offer two options to best support the needs of our valued disability referrers and your participants.
Medical practitioners working together

Option 1: MediStays Concierge Service

Our most popular option, MediStays Care Navigators provide you and your participants with a dedicated concierge service. We understand that booking accommodation for your NDIS participant can be complex and a source of stress and anxiety. With our worry-free referral process, we put your mind at ease.


Submit a referral via our website for your participant’s MTA or STA.

Service Agreement

Review our Service Agreement and sign to proceed.

Booking Confirmation

We prepare everything you need for an enjoyable stay.

It takes less than 3 minutes.

Option 2: MediStays Agent Portal

Just launched! MediStays Agent Portal is designed to support organisations making bookings on behalf of your participants and clients.

MediStays offer access to more than 400 properties Australia-wide.

From well-known brands including Rydges and Oaks Hotels, Quest and Adina Apartment Hotels, to boutique properties and dedicated NDIS registered properties.

Simply browse and select the best option for your participant or group of travellers.

We hand-select and verify the accessibility of our listed properties based on the features you need.

Our Agent Portal meets the needs of your unique business structure.

You can select from our flexible payment options, including credit card and direct deposit.

Using your participants NDIS funds? No problem, let our Care Navigators arrange funding with your participant on your behalf. 

Our national network of Occupational Therapists and MediStays Partnerships Team provide accurate, trusted accessibility reviews for your participant. From hospital discharge to ongoing transitional accommodation, we ensure the transition to MediStays is trusted and seamless.  

Within both our Accommodation Partnerships and Care Navigator teams, we have a wealth of industry expertise.

Fully Australian owned, based and operated, our Accommodation Team partners with the best properties for your community.

Our dedicated Care Navigator team match your participants with the best properties for a trusted stay.

Our team of specially trained MediStays Care Navigators are always here to assist. From detailed quotations to assistance to indepth accessibility assessments. You can reach out for support at anytime.*

(*during business hours). 

It takes less than 5 minutes.
A MediStays Care Navigator is wearing a headset and smiling as she looks down at her laptop to book a guests medical accommodation.

How do I become a MediStays Agent?

It’s easy to join MediStays as a booking Agent. We do all the heavy lifting for you, maintaining the best accommodation options for your participants and their supports.
Apply to become a MediStays Agent
Let's meet to discuss the requirements of your organisation
Complete our Partnership Agreement
We build your dedicated MediStays Agent Portal and booking page
Train as a MediStays Agent
Ongoing support for our Agent Portal
Start booking for your community
It takes less than 5 minutes.

About your participants

Demand for NDIS Accommodation

From busy metropolitan suburbs to regional centres, MediStays works with our growing community of NDIS referrers Australia-wide. Our community trust MediStays to source verified accommodation for participants of the NDIS when they need it most.

We support referrals for participants requiring a range of accommodation, from Improved Livability (IL), Fully Accessible (FA) and High Physical Support (HPS) categories.

MediStays supports you and your participant with full choice and control over their accommodation. From the location and accessibility, through to special requests such as ‘pet friendly’, we save you hours of time by providing the best options to discuss with your participant.

Absolutely! Our Care Navigators are experts in building STA packages for your participant to enjoy regular respite breaks throughout the year. Whether they decide to stay in the same location, or change it around, our team will curate the best options to meet your participant’s goals. 


You sure can – simply complete our online referral form and request us to contact your participant.

Find out more about our referral form here.

It takes less than 5 minutes.

Why Australians trust MediStays

We are 100% Australian owned and operated
Our Care Navigators match properties to guests needs
MediStays manages all payment on your behalf
It takes less than 5 minutes.

What our referrers say