The MediStays Service to Accommodation Providers

How MediStays Works

MediStays is the accommodation booking platform designed specifically for Australians on a medical journey.

As the go-to hospital accommodation website for medical and healthcare referrers, we have a consistent stream of booking requests from our healthcare partners.

Until MediStays, healthcare staff had to navigate generic accommodation listings on behalf of patients and their loved ones.

Finding out about important features like wheelchair accessibility was a lengthy process.

Now with MediStays, users can simply navigate appropriate property features for their patient’s needs. Booking safe and trusted accommodation is now just a click away.

It takes less than 5 minutes.

How we support our Accommodation Providers

MediStays provides seamless bookings and guaranteed payments for our valued accommodation partners.

Our Worry-Free Payment Structure

We understand that getting paid can often be a source of stress and anxiety, but with our worry-free payment structure, you can put your mind at ease.


Guests book using Healthcare Funding, Government Subsidies or Private Funds.


MediStays manages and processes all guest payments on your behalf.


You receive your payments on time, every time.

It takes less than 5 minutes.

Custom Features for Suppliers

MediStays provides seamless bookings and guaranteed payments for our valued accommodation partners.

MediStays is a trustworthy long-term partner that ensures risk-free rate distribution. We are a team of specialists who effectively manage and protect your rates. At all times, your rates are confined within our own secure network and we do not onwardly distribute to any third party providers.

MediStays provides one source for direct, guaranteed payments. This replaces the need to deal with multiple payers – such as guests, hospitals and government departments.

At MediStays, we are committed to supporting our property partners to secure guaranteed payment – for all bookings, without delay.

We hand-select our listed properties based on features ideal for our guests.

Designed with our accommodation partners in mind, search filters and layouts highlight your features and facilities.

Hospital landing pages also highlight property partners nearby, to maximise your booking conversions.

Within both our Accommodation Partnerships and Care Navigator teams, we have a wealth of hotelier and tourism industry expertise.

Fully Australian owned, based and operated, our Accommodation Partnerships team is here to support you.

Our dedicated Care Navigator team will match the best guests with your property, and it’s features to provide a quality experience.

It takes less than 5 minutes.
Medical practitioners working together

What makes our service different?

We are 100% Australian owned and operated
Our Care Navigators match rooms to guests needs
MediStays Payment Guarantee manages all guest invoicing
It takes less than 5 minutes.

What our referrers say

About our Referrers

From the largest specialist hospitals to small country GP clinics, MediStays works with a growing number of referrers Australia-wide. They trust MediStays to source trusted accommodation for patients, families and carers when they need it most.

Our referrers include major hospitals, including the Royal Children’s Hospital (RCH), St Vincent’s Hospital Sydney, the Victorian Government Better Health Channel and private oncology clinics in city and regional centres.

Demand for Hospital Stays

In general, MediStays have a high demand for all property types close to hospitals. These properties support patients attending appointments and family members staying nearby.

In addition, we have a high demand for self-contained apartment style properties with wheelchair accessibility for guests discharged from hospital and requiring palliative care.

Further, we also support patients and carers booking respite stay. These properties are located Australia-wide to support wellness and relaxation.

At MediStays, we welcome all property types.

If you do offer wheelchair accessible accommodation, we would love to hear from you! Some guests referred to MediStays are permanent wheelchair users, while others are using a wheelchair for a short time after an operation or medical procedure.

You can read about our Access Criteria here.

While some guests do require fully wheelchair accessible features, many MediStays guests simply require a walk-in shower.

Whether guests are elderly, frail, or have just undergone an operation, walk-in showers are the perfect option for many MediStays guests. 

You can read about our Access criteria here.

It takes less than 5 minutes.

How do I list my property on MediStays?

It’s easy to join MediStays as an Accommodation Partner. We do all the heavy lifting for you, building and managing your listing.
Review Customised e-Contract
Approved as a MediStays Partner
Complete Listing InfoSheet
We finalise your new MediStays Listing
Connect Channel Manager
Final testing
You are live
It takes less than 5 minutes.

FAQs for Accommodation Providers

You can also partner with MediStays. MediStays’ point-of-difference is the specialised requirements of our guests. This includes accommodation features needed to suit both patients and carers. So our content is unique to our community. For example, your property might feature the swimming pool on a leisure OTA, and a roll-in bathroom or proximity to hospital on the MediStays website.

MediStays can provide two types of bookings to your property. Guests and their referrers can book your property directly from our website. Our Care Navigators assist patients and carers to book accommodation and may make a booking on their behalf.

A channel manager is ideal for instant confirmation bookings on our website. It also assists our Care Navigators to view live availability to your inventory- saving you a phone call or email. We partner with all major channel managers, including Siteminder and RMS.

If you don’t use a Channel Manager, you will receive booking enquiries from MediStays, which you can ‘confirm’ if you have availability.

Simply fill out our Partnership Enquiry form and our team will be in touch.